About Us
At Dial a Bed, we know that mattress is one of the most important purchases in your home and you don’t want to spend all day looking for the perfect mattress. That’s why our knowledgeable mattress specialists are there to save you both time and money. We make your mattresses right here in Brisbane with highest quality materials. Our mattresses are treated with ultra fresh so you don’t get any bacteria, mould and meldew.
We have budget to plush beds. You can get a bed for yourself or a spare room or for your children. We can cater for all of you. We are the manufacturers of the mattresses so we can provide you with the best possible bed at the lowest price. Most of Dial a Bed’s business comes from existing customers or referrals.
If you need special size or caravan mattresses, we are able to help you. Simply call us to discuss your design.
If you are unsure of what to get, simply call us on 1300 132 231 and we will ask you a series of questions that will lead you to choose the right bed and mattress for you.
Delivery Information
We can deliver your new bed or mattress very quickly. In some cases we deliver it on the same day in Brisbane. We can set up your new bed and also remove the old one. Delivery costs differ for different areas.
Comfort Exchange
At Dial A Bed we recognise that the only real test of a new mattress is to sleep on it, and that most of us buy a new Matttress because our old one is no longer satisfactory. A new mattess will always feel a great different to your old one and takes some time to get used to it. Dial A Bed is pleased to offer 30 nights for you to get used to your new mattress.
You must use a matttress proptector so that your mattress is not soiled. You must follow the care instructions of the manufacturer.
If you are not completely happy, phone Dial A Bed and discuss your concern with our bedding consultants and we will exchange your mattress with another one that will overcome these concerns. Delivery Fees will apply to all exchanges. We do not offer refunds if you choose a cheaper matttress to exchange. There is a limit of only one exchange per customer. There are no exchanges on special orders or custom made mattresses.
Warranty Information
Dial A Bed reserves the right to refuse service and void the warranty if the mattress is found stained or shows abuse or damage through accident or neglect. To keep your warranty valid, make sure that your bedding is never stained or soiled in any way. We will not pick up any stained mattresses. You must have a tax invoice when claiming a warranty.
Body Impressions in Mattresses. It is quite normol for mattresses to have body impressions. The thicker the top, the deeper the impression will be. Body impressions are not as a result of fault in the mattress rather a normal wearing in of a mattress. The depth of body impression considered normal in a non pillow top mattress is 2.5-3.5cm and for a pillow top mattress is 3.5-5.0cm. The degree of body impression depends on the comfort layers of the mattress and your body shape.
Body impressions are more visible in king size mattresses. It is a good idea to rotate your mattress regularly in the first few months of your purchase. This will ensure your mattress settles more evenly.
Transport Charges
If there is a manufacturers fault, the Manufacturers will cover the transport cost charges in the first year of purchase. After the first year the transport cost will be met by the purchaser.
What happens if there is a warranty issue? Dial A Bed suppliers will repair or replace at their option any manufacturing fault. Dial A Bed will not be giving replacment mattresses at the time of repairing the old one.
Click here to download our warranty.