Dial A Bed reserves the right to refuse service and void the warranty if the mattress is found stained or shows abuse or damage through accident or neglect. To keep your warranty valid, make sure that your bedding is never stained or soiled in any way. We will not pick up any stained mattresses. You must have a tax invoice when claiming a warranty.
Body Impressions in Mattresses
It is quite normal for mattresses to have body impressions. The thicker the top, the deeper the impression will be. Body impressions are not as a result of fault in the mattress rather a normal wearing in of a mattress. The depth of body impression considered normal in a non pillow topAlso known as 'Euro-Top' a pillow top layer is a layer of a... mattress is 2.5-3.5cm and for a pillow top mattress is 3.5-5.0cm. The degree of body impression depends on the comfort layersRefers to additional or supplementary layers of upholstery s... of the mattress and your body shape.
Body impressions are more visible in king size mattresses. It is a good idea to rotate your mattress regularly in the first few months of your purchase. This will ensure your mattress settles more evenly.
If there is a manufacturers fault, the Manufacturers will cover the transport cost charges in the first year of purchase. After the first year the transport cost will be met by the purchaser.
What happens if there is a warranty issue? Dial A Bed suppliers will repair or replace at their option any manufacturing fault. Dial A Bed will not be giving replacement mattresses at the time of repairing the old on.